You may return most new, unopened items within 14 days of transaction for a refund. You must contact us via email with your order# for a RMA#. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The original shipping and handling charges are not refundable and a 35% restocking charge will be applied to all returns. Special Order Items are a service that we offer to our customers and ship direct to our customer. No returns on SO "SPECIAL ORDER" items. No refunds without RMA#. Free Shipping items returned will be charged the cost of shipping the product to the customer. Customer will pay all return shipping cost. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. No return on Special Order Items.