Returns Policy

Buyer can return items for a prompt credit within 14 days of transaction. You must contact us via original email used when placing your order and original sales receipt order # for us to research order information before we respond. We will not respond to random emails with out above information. Our orders are shipped from numerous locations therefore order cancellation must be done before labels are printed via email to avoid the shipping charges.

All returns must have our RMA# issued by us and with signature required on return. No refund without both.

The original shipping and handling charges are not refundable and a 35% restocking charge will be applied to all returns.

Claims Any damage or shortage must be noted on the freight bill before signing it. Immediately after receipt, open carton, inspect for concealed damage. If damage is found, notify delivering carrier at once, within 15 days of receipt of goods, so claim can be made.

Free Shipping items returned refused or undeliverable will be charged the cost of shipping the product to the customer and return shipping cost.

Refused or Undeliverable orders will have a 35% restocking fee. Shipping to and return shipping costs are the sole responsibility of the customer and will be deducted. We ship to the address you provide. NO REFUND ON SHIPPING.

Special Orders, Replacement Part and Replacement Blades items are a service that we offer to our customers and ship direct to our customer. Our normal return policy does not apply to any Special Order or Replacement Part purchases are not returnable for refund or for credit of any kind.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The original shipping and handling charges are not refundable and a 35% restocking charge will be applied to all returns no exceptions.

Special Order and Replacement Part Items are a service that we offer to our customers and ship direct to our customer. No returns on Special Order or Replacement Part items. No refunds without RMA#. No Return On Parts.

Free Shipping items returned will be charged the cost of shipping the product to the customer. Customer will pay all return shipping cost. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us sales@drptools.com from email used when placing order and with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. No return on Special Order Items.